The terms you are buying on

Who you are buying from

Harud is the seller. We buy each piece from the maker who made it and sell it to you under our own name. Your order, your payment and your invoice are with us, not with the artisan. If something goes wrong, it is ours to put right and you never have to chase the maker.

The maker’s name is on the piece’s page because that is the point of Harud, not because they are the seller to you.

Prices and payment

Prices are in Indian rupees. The price you see on a listing and the total at checkout are the price you pay; delivery is shown separately before you pay. We do not add a fee at the last step.

Payment is taken by Razorpay. We never see or store your card details. An order is placed when payment succeeds; a basket is not a reservation, except that a one-of-a-kind piece is held for an hour while you decide.

Made-to-order pieces and deposits

A commissioned piece is paid in two parts: half when you order it and half before it ships. The listing and the checkout both say what those amounts are before you pay.

The maker accepts your commission with a date they can keep. That date is fixed to your order, and the order page shows progress against it.

You may call a commission off while the piece is still with the maker. If work has not started, your deposit comes back in full. Once work has started, the deposit pays for the work done on your instruction and is not returned; you owe nothing further. Once the piece is travelling to our hub it can no longer be cancelled — what follows then is a return.

Delivery

Every piece comes to our hub in Srinagar first, is checked by a person, and only then is dispatched. The delivery estimate on the listing starts from that dispatch, not from the moment you ordered.

We deliver to addresses in India through our courier partner. If a courier cannot reach you, we will contact you using the phone number on the order. A delivery date is an estimate, not a promise; if it slips we will tell you rather than leave you guessing.

Inspection, and our right to cancel

We open every piece and check it against what was listed: material, size, finish, condition and whether it is the piece in the photographs. This is why we can sell it under our name.

If a piece fails that check, we cancel that part of your order and refund it in full. You will be told why. We would rather refund you than send something we would not have bought.

Returns

You can send a delivered piece back within the window set out in ourreturns policy. Harud handles that request; the maker does not.

Your account

You sign in with a one-time code sent to your phone number or email address. Keep access to that address or number: it is how you reach your orders. Tell us at care@alkaaf.shop if you think someone else has access to it.

Changes, and the law

We may change these terms for orders placed after the change. The terms that apply to your order are the ones in force when you placed it.

Nothing here takes away a right you have under Indian consumer law. These terms are governed by Indian law, and the courts at Srinagar have jurisdiction.

Contact

Write to care@alkaaf.shop about an order, a return or these terms.